Patient Inquiry Follow-up Report
In the past 7 days, 23 patient inquiries did not recieve a follow up
Patient Name
Sarah Mitchell
sarah.m@gmail.com
Aisha Khan
aisha.k@gmail.com
Michael Rivera
m.rivera@outlook.com
One platform.
One patient journey.
Book a demo
Built to support growth without adding complexity.
Contact
Your revenue is leaking in four predictable places
WHY IS THIS A PROBLEM?
Patients are asking AI for recommendations and your practice isn’t being surfaced.
Inquiries come in across calls, texts, forms, and DMs but never become a trackable record.
When follow-up depends on memory and bandwidth, patients quietly disappear.
You’re paying for traffic without clear proof of which dollars became procedures.
of inbound leads go nowhere
revenue lost annually
28%
200-500k
Invisible to AI search
Leads never captured
No systemic follow-up
Untraceable spend
Follow up that continues 8 months later
Patient visits for regular procedure
Starting point
Patient expresses interest in a brow lift
Interest Noted
Riviera detects timeline match. Personalized email follow-up is sent
Auto Resurface
Brow lift procedure is booked +5000 in revenue.
Procedure booked
1
2
3
4
A System That Learns
JOB 3: GROW
Riviera learns what actually converts for your practice. The longer it runs, the wider the gap.
We understand what actually converts for every patient and will create email campaigns at the right time to get them to your office for a consult without you having to lift a finger.
New lead from TikTok DM
Morgan Chen — asking about lip filler pricing
Respond
Later
Patient Inquiry Follow-up Report
In the past 7 days, 23 patient inquiries did not recieve a follow up
Patient Name
Sarah Mitchell
sarah.m@gmail.com
Aisha Khan
aisha.k@gmail.com
Michael Rivera
m.rivera@outlook.com
Nothing Gets Missed.
Riviera analyzes every open lead, pending follow-up, and overdue task — then delivers a prioritized daily action plan.
Daily Action Plan
Every Morning, The Work Is Already Prioritized.
Every lead captured, 24/7
Every Interaction, One View
AI Conversion
Intelligent follow up for personalized healthcare
JOB 2: MONITOR
We unify every channel into a single intake layer. Every call, text, form, and DM is captured automatically.
JOB 1: CAPTURE
Unified Inbox
Auto-transcription
24/7 Capture
Speed to Lead
One system, three jobs
HOW IT WORKS
WHAT IS RIVIERA?
Riviera is the one system
that owns it all
Riley is your AI front office.
It captures every lead, sends every follow-up, and makes sure nothing falls through the cracks.
Meet Riley
A front office you can always rely on
THE PLATFORM
The problem we are solving
Patient interest comes in from everywhere.
Without a clear system, follow-up slips and insight gets lost.
When teams are busy, outreach is manual and inconsistent and patients fall through the cracks.
Inconsistent follow-up
Inquiries are scattered
Calls, texts, forms, referrals, and online messages live in different tools, so no one has a complete picture.
Patient inquiries are spread across systems with no clear owner.
Too many channels, no single view
Aisha Johnson
via
for
Lip Filler
Cheek Filler
Jawline Contouring
Riley
Submitted 3 hours ago on our consultation form about lip + cheek fillers and jawline contouring after seeing our IG before/afters. First time inquiry. Confirmed desire to book their first consultation tomorrow at 5:10pm. I've drafted a reply text message for you.
TO
+1 (555) 420-6969
SMS
Great, we will be ready for you right at check-in. See you then!
64 / 128
Snooze
Approve & Send
New lead from TikTok DM
Morgan Chen — asking about lip filler pricing
Respond
Later
Riley Context
Sarah seemed very interested but mentioned checking her work schedule.
No response in 4 days.
RECOMMENDED: SMS
"Hi Sarah, hope your week is going well! Did you find a window for recovery?"
Edit
Approve & Send
Procedure booked!
Jean-Ralphio $8,400 rhinoplasty confirmed
View Details
Dismiss
×
The AI Revenue System for
Elective Healthcare
Every lead captured. Every follow-up sent. 500K in incremental revenue.
See how it works
Resources
Blogs
FAQs
Case Studies
Support
Contact us
Privacy Policy
Terms of Service
© Riviera 2026. All Rights Reserved.
Terms of Conditions
Never lose a
high-value
patient again.
Request a demo
Most plastic surgeons lose over $500K per year from missed patient inquiries and inconsistent follow-up. Riviera captures every lead and follows up until patients book.
THE PROBLEM
A front office that never sleeps.
Every patient interaction in one place. Every next step handled.
Prioritization is unclear
Your patient care coordinator checks her inbox. Then texts. Then voicemail. She still doesn’t know if anyone called back the inquiry from Tuesday.
Prioritization is unclear
Your patient care coordinator checks her inbox. Then texts. Then voicemail. She still doesn’t know if anyone called back the inquiry from Tuesday.
Practices run on a patchwork of VOIP, CRM, EHR, and lead management tools that were never designed to communicate.
Inquiries are scattered
An Instagram DM. Voicemail during lunch. A form no one noticed. Each was a patient ready to book.
Follow-up is too slow
Request submitted at 9am. Your team got to it at 4pm. She booked somewhere else at noon.
Your systems don’t work together.
WHAT IS RIVIERA?
Riley is your AI agent that:
Captures every lead the moment it comes in calls, texts, forms, DMs.
Follows up automatically with personalized outreach until patients book
Gives your team a prioritized daily action plan so they close, not chase
So your team can focus on delivering
a world-class patient experience.
One system that runs
your entire front office
Riley is your AI agent that:
Captures every lead the moment it comes in calls, texts, forms, DMs.
Follows up automatically with personalized outreach until patients book
Gives your team a prioritized daily action plan so they close, not chase
So your team can focus on delivering
a world-class patient experience.
One system that runs
your entire front office
Speed to Lead
Every call, text, form, and DM is captured the moment it comes in. No tab switching. No leads lost to a busy afternoon.
JOB 1: CAPTURE
24/7 Capture
After-hours inquiries never wait until
Monday.
Auto-transcription
Calls become searchable records
Unified Inbox:
One place for every channel
One system, three jobs
Follow up that continues 8 months later
1
2
3
4
Patient visits for regular procedure
Starting point
Patient expresses interest in a brow lift
Interest Noted
Riviera detects timeline match. Personalized email follow-up is sent
Auto Resurface
Brow lift procedure is booked +5000 in revenue.
Procedure booked
Pattern Detected
Tuesday 9:00am SMS shows 2.1x higher conversion than Thursday 3:00pm Email for Breast Augmentation inquiries.
Analyzed last 90 days
Sample size: 126 leads
Sequencing Updated Automatically
Primary Channel
SMS
Send Window
Tuesday 9:00am
Fallback
Email Day 5
Applied across all relevant inquiries.
PILLAR 3: GROW
Riley gets smarter about your practice everyday
Every conversation, inquiry, and outcome feeds back into Riviera.
Over time, it learns which channels, messages, and timing actually convert for your specific practice - not industry averages, your data.
JOB 2: MONITOR
Nothing Gets Missed
Riviera analyzes every lead, pending follow-up, and overdue task, then delivers a prioritized daily action plan.
Mission Control:
Your day starts with a prioritized action plan
Lead Intelligence:
Riley surfaces the highest-value actions
AI Conversion:
Personalized outreach designed to convert
New lead from TikTok DM
Morgan Chen — asking about lip filler pricing
Respond
Later
Patient Inquiry Follow-up Report
In the past 7 days, 23 patient inquiries did not recieve a follow up
Patient Name
Sarah Mitchell
sarah.m@gmail.com
Aisha Khan
aisha.k@gmail.com
Michael Rivera
m.rivera@outlook.com
Revenue is slipping
through the cracks
01
Websites Don't Perform Are Invisible
To AI Search
$5k
Per month on SEO,
but no AI visibility
02
Patient Data Isn't being captured
28%
Of leads don’t even
make it to the CRM
03
Patients Aren't Being Responded To
$500k
Revenue lost from missed connections
04
Marketing Spend Is Misallocated
+$10k
Per month with no
revenue attribution
Revenue is slipping
through the cracks
01
Websites Don't Perform Are Invisible
To AI Search
$5k
Per month on SEO,
but no AI visibility
02
Patient Data Isn't being captured
28%
Of leads don’t even
make it to the CRM
03
Patients Aren't Being Responded To
$500k
Revenue lost from missed connections
04
Marketing Spend Is Misallocated
+$10k
Per month with no
revenue attribution
Resources
FAQs
Support
Terms of Service
Privacy Policy
© Run Riviera Inc 2026. All Rights Reserved.
Resources
FAQs
Support
Terms of Service
Privacy Policy
© Run Riviera Inc 2026. All Rights Reserved.