Never lose a
high-value patient again
Never lose a
high-value patient again
Most plastic surgeons lose over $500K per year from missed inquiries and follow-up. Riviera captures every lead and follows up until patients book.
THE PROBLEM
Your systems don't
work together
Your systems don't
work together
Patients slip through the cracks and revenue is walking out the door.
The tools you rely on are disconnected. Practices run on a patchwork of VOIP, CRM, EHR, and lead management tools that were never designed to communicate.
Prioritization is unclear
Your patient care coordinator checks her inbox. Then texts. Then voicemail. She still doesn’t know if anyone called back the inquiry from Tuesday.
Inquiries are scattered
An Instagram DM. Voicemail during lunch. A form no one noticed. Each was a patient ready to book.
Follow-up is too slow
Request submitted at 9am. Your team got to it at 4pm. She booked somewhere else at noon.
Inquiries are scattered
An Instagram DM. Voicemail during lunch. A form no one noticed. Each was a patient ready to book.
Prioritization is unclear
Your patient care coordinator checks her inbox. Then texts. Then voicemail. She still doesn’t know if anyone called back the inquiry from Tuesday.
Follow-up is too slow
Request submitted at 9am. Your team got to it at 4pm. She booked somewhere else at noon.
One system that runs
your entire front office
One system that runs your
entire front office
Riley is your AI agent that:
Captures every lead the moment it comes
Follows up with personalized outreach
Gives your team a prioritized daily action plan
So your team can focus on delivering
a world-class patient experience.
Riley is your AI agent that captures every lead the moment it comes, follows up with personalized outreach, and creates a prioritized daily action plan so your team can focus on delivering a world-class patient experience.
One system, three jobs
One system,
three jobs
JOB 1: CAPTURE
Speed to Lead
Every call, text, form, and DM is captured the moment it comes in. No tab switching. No leads lost to a busy afternoon.
Unified Inbox:
One place for every channel
Auto-transcription
Calls become searchable records
24/7 Capture
After-hours inquiries never wait until Monday.
JOB 1: CAPTURE
Speed to Lead
Every call, text, form, and DM is captured the moment it comes in. No tab switching. No leads lost to a busy afternoon.
Unified Inbox:
One place for every channel
Auto-transcription
Calls become searchable records
24/7 Capture
After-hours inquiries never wait
JOB 2: MONITOR
Nothing Gets Missed
Riviera analyzes every lead, pending follow-up,
and overdue task, then delivers a prioritized
daily action plan.
Daily Action Plan:
Your day starts with a prioritized action plan
Lead Intelligence:
Riley surfaces the highest-value actions
AI Conversion:
Personalized outreach designed to convert
New lead from TikTok DM
Morgan Chen — asking about lip filler pricing
Respond
Later
Patient Inquiry Follow-up Report
In the past 7 days, 23 patient inquiries did not receive a follow up
Patient Name Email
Sarah Mitchell
sarah.m@gmail.com
Aisha Khan
aisha.k@gmail.com
Michael Rivera
m.rivera@outlook.com
JOB 2: MONITOR
Nothing Gets Missed
Riviera analyzes every lead, pending
follow-up, and overdue task, then
delivers a prioritized daily action plan.
Daily Action Plan:
Everyday starts with prioritized tasks
Lead Intelligence:
Riley surfaces the highest-value actions
AI Conversion:
Personalized outreach to convert leads
New lead from TikTok DM
Morgan Chen — asking about lip filler pricing
Respond
Later
Patient Inquiry Follow-up Report
In the past 7 days, 23 patient inquiries did not receive a follow up
Patient Name Email
Sarah Mitchell
sarah.m@gmail.com
Aisha Khan
aisha.k@gmail.com
Michael Rivera
m.rivera@outlook.com
Pattern Detected
Tuesday 9:00am SMS shows 2.1x higher conversion than Thursday 3:00pm Email for Breast Augmentation inquiries.
Analyzed last 90 days
Sample size: 126 leads
Sequencing Updated Automatically
Primary Channel
SMS
Send Window
Tuesday 9:00am
Fallback
Email Day 5
Applied across all relevant inquiries.
JOB 3: GROW
Riley Gets Smarter About Your Practice Everyday
Every conversation, inquiry, and outcome feeds back into Riviera. Over time, it learns which channels, messages, and timing actually convert for your specific practice - not industry averages, your data.
Pattern Detected
Tuesday 9:00am SMS shows 2.1x higher conversion than Thursday 3:00pm Email for Breast Augmentation inquiries.
Analyzed last 90 days
Sample size: 126 leads
Sequencing Updated Automatically
Primary Channel
SMS
Send Window
Tuesday 9:00am
Fallback
Email Day 5
Applied across all relevant inquiries.
JOB 3: GROW
Riley Gets Smarter About Your Practice Everyday
Every conversation, inquiry, and outcome feeds back into Riviera. Over time, it learns which channels, messages, and timing actually convert for your specific practice - not industry averages, your data.
Follow up that continues 8 months later
1
2
3
4
Patient visits for regular procedure
Starting point
Patient expresses interest in a brow lift
Interest Noted
Riviera detects timeline match. Personalized email follow-up is sent
Auto Resurface
Brow lift procedure is booked +$5000 in revenue.
Procedure booked
Revenue is slipping
through the cracks
Revenue is slipping
through the cracks
01
Websites Don't Perform Are
Invisible To AI Search
$5k
$5k
Per month on SEO,
but no AI visibility
Per month on SEO,
but no AI visibility
02
Patient Data Isn't being captured
28%
28%
Of leads don’t even
make it to the CRM
Of leads don’t even
make it to the CRM
03
Patients Aren't Being Responded To
Patients Aren't Being
Responded To
$500k
$500k
Revenue lost from missed connections
Revenue lost from missed connections
04
Marketing Spend Is Misallocated
Marketing Spend
Is Misallocated
+$10k
+$10k
Per month with no
revenue attribution
Per month with no
revenue attribution
One platform.
One patient journey.
One platform.
One patient
journey.
Built to support growth without adding complexity.
Built to support growth without adding complexity.
