AI revenue system for elective healthcare

Never lose a
high-value patient again

Most plastic surgeons lose over $500K a year to missed inquiries and slow follow-up. Riviera captures every lead and follows up until patients book.

The problem

Your systems don't work together

VOIP
Email
Forms
SMS
Instagram
Messenger
CRM
EHR
Booked

Practices run on a patchwork of VOIP, CRM, EHR, and lead tools that were never designed to communicate. Every handoff between them leaks patients.

Inquiries are scattered

An Instagram DM. A voicemail during lunch. A form no one noticed. Each was a patient ready to book.

Prioritization is unclear

Your patient care coordinator checks her inbox. Then texts. Then voicemail. She still doesn't know if anyone called back Tuesday's inquiry.

Follow-up is too slow

Request submitted at 9am. Your team got to it at 4pm. She booked somewhere else at noon.

The system

One system that runs your entire front office

Riley is the AI agent inside Riviera. It works your pipeline around the clock, so your team can focus on delivering a world-class patient experience.

Captures every lead the moment it comes in
Calls, texts, forms, and DMs land in one place, so nothing waits until Monday.
Follows up with personalized outreach
Every consult that didn't book gets a follow-up within the hour, in your voice.
Hands your team a prioritized daily plan
Every morning starts with the highest-value actions, already ranked.
Riley
Working your pipeline · now
Live
New DM captured · 11:02 PM
Morgan Chen · deep plane facelift consult
42s reply
Follow-up sent · day 3 of 8
Sarah Mitchell · consult didn't book
In your voice
Tomorrow's plan ready · 6 actions
Ranked by revenue at stake
$31K queued

One system, three jobs

Job 1 · Capture

Speed to lead

Every call, text, form, and DM is captured the moment it comes in. No tab switching. No leads lost to a busy afternoon.

Unified inboxOne place for every channel
Auto-transcriptionCalls become searchable records
24/7 captureAfter-hours inquiries never wait until Monday
Calls
Texts
Email
DMs
Forms
Unified inbox
Captured in seconds, around the clock
Today's action plan
Tuesday · 6 actions
1
Call back Sarah Mitchell
Breast aug consult · $12K est. · 2 days waiting
HIGH
2
Confirm Thursday consults
3 patients · reminders drafted by Riley
READY
3
Review overdue follow-ups
23 inquiries past 7 days without contact
REPORT
NEW LEAD · INSTAGRAM DM
Morgan Chen is asking about a deep plane facelift
RespondLater
Job 2 · Monitor

Nothing gets missed

Riviera analyzes every lead, pending follow-up, and overdue task, then delivers a prioritized daily action plan.

Daily action planYour day starts prioritized
Lead intelligenceRiley surfaces the highest-value actions
AI conversionPersonalized outreach designed to convert
Job 3 · Grow

Riley gets smarter about your practice every day

Every conversation, inquiry, and outcome feeds back into Riviera. Over time, it learns which channels, messages, and timing actually convert for your specific practice, not industry averages. Your data.

PATTERN DETECTED
Tuesday 9:00 AM SMS shows 2.1x higher conversion than Thursday 3:00 PM email for breast augmentation inquiries.
Analyzed last 90 days·Sample size: 126 leads
SEQUENCING UPDATED AUTOMATICALLY
Primary channel
SMS
Send window
Tue 9:00 AM
Fallback
Email · day 5
Applied across all relevant inquiries.
The long game

Follow-up that continues eight months later

1
STARTING POINT
Patient visits for a regular procedure
2
INTEREST NOTED
Patient mentions interest in a brow lift
3
AUTO RESURFACE
Riviera detects the timeline match and sends a personalized follow-up
4
PROCEDURE BOOKED
Brow lift booked: +$5,000 in revenue
The stakes

Revenue is slipping through the cracks

01
After-hours inquiries go unanswered

Patients research at night and on weekends. When nobody answers for hours, the next practice that does wins the consult.

02
Patient data isn't being captured

Inquiries arrive on five channels; the CRM only ever sees a fraction of them.

03
Patients aren't being responded to

Slow replies send ready-to-book patients to the practice down the street.

04
Marketing spend is misallocated

Without revenue attribution, budget flows to the channels that shout loudest.

$1.2M
−$60K
−28%
−$500K
−$120K
$180K
Potential
After-hours
Uncaptured leads
No response
Misallocated
What's left
Illustrative annual figures for a typical practice

One platform.
One patient journey.

Built to support growth without adding complexity.

Book a demo